FAQ

Fish Bazaar FAQ

Everything you need to know about ordering from Fish Bazaar — shipping, returns, payments, product recommendations and support. Can’t find your answer? Message us on WhatsApp at +91 9152330102 or email fishbazaarr@gmail.com.

Shipping & Delivery

Do you ship across India?

Yes — we ship to every pincode in India via major courier partners.

How much does shipping cost?

Free shipping on orders above ₹499. Below that, a small flat shipping fee applies at checkout.

How long does delivery take?

Typical delivery is 3–7 business days. Metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune) usually 3–4 days; other locations 4–7 days.

Do you deliver live fish or live aquatic plants?

We currently ship accessories, equipment, fish food, fertilizers, aquascape supplies and our terrarium/bromeliad plant range across India. Live fish and live aquatic plants are planned for future launches. Message us on chat if you’re looking for specific plants — we can recommend trusted Indian specialists.

Do you offer same-day dispatch?

Orders placed before 2 PM on a business day are usually dispatched the same day.

Returns & Refunds

What is your return policy?

14 days from delivery. If the item is unused and in original packaging, we accept returns for refund or exchange.

What items can’t be returned?

Live plants (once received), opened food or fertilizer containers, and hygiene-sensitive items (e.g. water conditioners once opened).

Where do I send returns?

Return address: Fish Bazaar, Shree Sai Darshan CHS, Dombivali, Maharashtra, India. Full return instructions are shared when you initiate a return.

How long does a refund take?

Once we receive the return, the refund is processed within 3–5 business days to your original payment method.

Payment

What payment methods do you accept?

UPI, credit/debit cards, net banking, and Cash on Delivery (COD) for orders under ₹5,000 in selected pincodes.

Do you provide a GST invoice?

Yes — every order includes a GST invoice with our GSTIN 27CLYPN2332M1ZD. If you need to register your business GSTIN for input tax credit, add it during checkout.

Is Cash on Delivery available everywhere?

COD is available across most tier-1 and tier-2 cities. Enter your pincode at checkout to see if COD is enabled for your area.

Products & Setup Help

I’m setting up my first tank — where do I start?

Head to our Beginner Aquarium Setup Guide and browse the Beginner Starter Kits collection. Everything you need in one place.

Which filter is right for my tank size?

Every filter product page lists its recommended tank size. Rough rule: your filter should turn over 4–6× tank volume per hour. Read our Filter Types Compared guide.

Do you have care kits by species?

Yes — Betta, Guppy, Tetra, Goldfish, Gourami, Cichlid, Flowerhorn and Shrimp care kits. Each contains the essentials matched to that species.

Which brands do you carry?

We’re authorized dealers for major aquarium brands sold in India including Seachem, Fluval, Hikari, Aquael, Sunken Garden, Life AAYU, Sobo, RS Electrical, Chihiros and more.

Orders & Support

How do I track my order?

You’ll receive a tracking link via email and SMS as soon as your order ships — usually within 24–48 hours of placing the order.

My item arrived damaged or wrong — what do I do?

Take photos of the packaging and product, then WhatsApp us at +91 9152330102 or email fishbazaarr@gmail.com within 48 hours of delivery. We’ll arrange a replacement or refund immediately.

Do you offer wholesale or bulk pricing?

Yes — for aquarium shops, breeders and bulk buyers. Message us with your requirements at fishbazaarr@gmail.com.

Do you offer a warranty on equipment?

Manufacturer warranties apply on all filters, heaters, lights and pumps. Duration varies by brand and product — check the product page for specifics, or ask us on chat.